If you need technical support for any of the packages you purchased through us or our sales partners please contact us through email at:support@homingsystems.com. Please kindly include the device SN(serial number) that is printed on the back of the dongle so we can check the status from our back end system. When reporting an issue, please state in as much detail as possible the symptoms you are experiencing. Also what steps you have taken and what time the problem happened etc. The more information, the more it will help us to identify and resolve the issue and get you back on track quickly.